Account access
Help with sign in, account recovery, email login, Apple sign in, or Google sign in.
App support
Official support for Med Mates users.
This page is the public support destination for Med Mates. If you need help with sign in, account access, subscriptions, billing, reminders, or app behavior, contact support here.
Subscriptions and billing
Help with subscription recovery, paywall issues, active subscriptions, cancellations, and billing questions.
Reminders and app issues
Help with medication reminders, refill timing, timezone behavior, sync, and unexpected app issues.
How to contact support
Email medmateshealth@gmail.com and include the issue you are seeing.
- Your device model and iOS version
- Your sign-in method: Apple, Google, or email
- Whether the issue is account, subscription, or reminder related
- A short description of what happened
Support contact
This email is the primary support contact for Med Mates users and App Store review.
I already subscribed. Why am I seeing the paywall?
Sign in with the same account you used previously. If the subscription is still active, Med Mates should recover access from your account and App Store purchase history.
I canceled my subscription. Will I lose access immediately?
Usually no. Canceling generally stops renewal at the end of the current billing period rather than removing access right away.
I changed devices. Can I keep my account and subscription?
Yes. Sign in with the same account on the new device to recover your account state and active subscription access.
Does Med Mates provide medical advice?
No. Med Mates is a reminder and organization app only. It does not provide diagnosis, treatment, or medical advice.